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Help Center
TileHaus FAQs
Design Support
Design Consultation
Samples
Tiles 101
NZ Standards & Technical Information
Installation & Maintenance
Cleaning & caring for your tiles
Grout & Finishing Details
TileHaus FAQs
Delivery
Returns & Exchanges
Payment Options
Privacy & Terms of Trade
Sustainability
TileHaus Store
Damages
Sharing your project
TileHaus FAQs
Answers to all your questions about shopping, shipping and returns with TileHaus.
Why is my total sqm increasing?
How do I order my tiles online?
What size are your samples?
Delivery
Where is my order?
Delayed Delivery Service
How long does delivery take?
Do you offer click and collect?
Can I collect my order in my car
How do I arrange collection from a depot?
How does delivery work?
Where do you deliver to?
What does order delivery cost?
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Returns & Exchanges
Returns and refunds policy
What can I do with left over tiles?
Can I change my mind?
Payment Options
My discount code won't work?
Methods of payment
Where do I enter my discount code?
Privacy & Terms of Trade
Shading & batch variation
Quantity of tiles
Installation responsibility
Privacy Policy
Sustainability
Sustainability
TileHaus Store
How much stock is available?
How do I get a quote?
How can I change the number of boxes in my cart?
What hours are you open?
Can I buy your tiles outside of New Zealand?
Why does the price on the product page differ from the price I am seeing at checkout?
Where is TileHaus located?
Showroom
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Damages
What will happen if my claim or return is accepted?
How long will it take to replace my damaged tiles?
How do I make a claim?
Sharing your project
How can I share my project with you?
How do I take the best project photo?