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TileHaus FAQs
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    • Cleaning & caring for your tiles
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  • TileHaus FAQs
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    • Damages
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      1. Help Center
      2. TileHaus FAQs
      • Design Support
        • Design Consultation
      • Samples
      • Tiles 101
        • NZ Standards & Technical Information
      • Installation & Maintenance
        • Cleaning & caring for your tiles
        • Grout & Finishing Details
      • TileHaus FAQs
        • Delivery
        • Returns & Exchanges
        • Payment Options
        • Privacy & Terms of Trade
        • Sustainability
        • TileHaus Store
        • Damages
        • Sharing your project

      TileHaus FAQs

      Answers to all your questions about shopping, shipping and returns with TileHaus.
      • Why is my total sqm increasing?
      • How do I order my tiles online?
      • What size are your samples?

      Delivery

      • Where is my order?
      • Delayed Delivery Service
      • How long does delivery take?
      • Do you offer click and collect?
      • Can I collect my order in my car
      • How do I arrange collection from a depot?
      • How does delivery work?
      • Where do you deliver to?
      • What does order delivery cost?
      See more

      Returns & Exchanges

      • Returns and refunds policy
      • What can I do with left over tiles?
      • Can I change my mind?

      Payment Options

      • My discount code won't work?
      • Methods of payment
      • Where do I enter my discount code?

      Privacy & Terms of Trade

      • Shading & batch variation
      • Quantity of tiles
      • Installation responsibility
      • Privacy Policy

      Sustainability

      • Sustainability

      TileHaus Store

      • How much stock is available?
      • How do I get a quote?
      • How can I change the number of boxes in my cart?
      • What hours are you open?
      • Can I buy your tiles outside of New Zealand?
      • Why does the price on the product page differ from the price I am seeing at checkout?
      • Where is TileHaus located?
      • Showroom
      See more

      Damages

      • What will happen if my claim or return is accepted?
      • How long will it take to replace my damaged tiles?
      • How do I make a claim?

      Sharing your project

      • How can I share my project with you?
      • How do I take the best project photo?
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