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Help Center

TileHaus FAQs

TileHaus FAQs

Answers to all your questions about shopping, shipping and returns with TileHaus.

Why is my total sqm increasing?

How do I order my tiles online?

What size are your samples?

Delivery

Where is my order?

Delayed Delivery Service

How long does delivery take?

Do you offer click and collect?

Can I collect my order in my car

How do I arrange collection from a depot?

How does delivery work?

Where do you deliver to?

What does order delivery cost?

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Returns & Exchanges

Returns and refunds policy

What can I do with left over tiles?

Can I change my mind?

Payment Options

My discount code won't work?

Methods of payment

Where do I enter my discount code?

Privacy & Terms of Trade

Shading & batch variation

Quantity of tiles

Installation responsibility

Privacy Policy

Sustainability

Sustainability

TileHaus Store

How much stock is available?

How do I get a quote?

How can I change the number of boxes in my cart?

What hours are you open?

Can I buy your tiles outside of New Zealand?

Why does the price on the product page differ from the price I am seeing at checkout?

Where is TileHaus located?

Showroom

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Damages

What will happen if my claim or return is accepted?

How long will it take to replace my damaged tiles?

How do I make a claim?