Installation responsibility

TileHaus is not responsible for the quality of your tile installation.

Whilst we work hard to provide you with all the information needed to select the right products, please know it is your responsibility to ensure the tiles you select are suitable for the purpose you are using them for and that they have the correct technical characteristics rating for the area being installed.

Goods must be installed in accordance with best tiling practice, manufacturers directions, guidelines and relevant New Zealand building standards. We take no responsibility for product failure caused by non-observance of any such directions and standards.

Please be aware that the tile installation and laying constitutes aesthetic acceptance of goods. Any claims once tiles are fixed cannot be accepted.

Before installation we recommend you dry lay 3-4m2 of material on the ground, taking tiles from various boxes to check they meet with what has been ordered. If there is any issue at this point, we will happily exchange the tiles for you.